year's award winners were among some of the best and brightest our partner
ecosystem has to offer, so it came as no surprise that Webzavod was included in
that group as this year's WINNER of the 2014 Microsoft Collaboration and
Content award. We congratulate Webzavod on this amazing achievement and its
continued dedication to providing innovative solutions that drive results for
our mutual customers."
Phil Sorgen, corporate vice president, Worldwide Partner Group, Microsoft Corp. Read more >
Solution “Webzavod Service Desk 2.0” developed on the platform Microsoft SharePoint Server/Foundation is intended to automate submission, assignment and fulfilment of users’ claims in the framework of technical support.
The solution is developed according to all the rules of ITIL methodology and allows to structure the business processes of inner technical support and the key indicators of access level agreement, which allows the technical support team to serve the claims of inner users with maximum speed and competence, and to perform the routine maintenance of IT services.Solution scope:
The solution allows to formalize interaction between the company staff and the IT department.
In this solution the adjustment of support level is provided, that is the time for claims processing and fulfilment, in accordance with the IT team size and requirements.
Analysis of claims received by technical support allows to identify the most problematic areas in the company infrastructure.